RETURNS & REFUNDS POLICY

Last updated: September 2026

We want you to be happy with your purchase. If you have any questions or concerns about your order, please contact us and we'll be happy to help.

This Returns & Refunds Policy applies to purchases made through our website. Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (ACL).

CHANGE-OF-MIND RETURNS

We offer a 30-day change-of-mind return period, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, your item must:

• be unused and in the same condition that you received it;

• be unworn, where applicable;

• have its original tags attached, where applicable;

• be in its original packaging; and

• be accompanied by proof of purchase.

Change-of-mind returns do not apply to:

• personalised or custom-made items;

• items made specifically to your individual requirements; or

• gift cards.

Sale and clearance items: Sale and clearance items may be excluded from our change-of-mind return policy. However, this does not affect your rights under the Australian Consumer Law if an item is faulty, defective, unsafe, not fit for purpose or otherwise fails to meet the consumer guarantees.

HOW TO REQUEST A RETURN

To request a return, please contact us at:

inspiredbymargot@outlook.com.au

Please contact us before sending anything back. We will provide instructions on how and where to return your item.

Items returned without first contacting us may not be able to be processed.

For approved change-of-mind returns, the customer is responsible for the cost of returning the item to us unless otherwise agreed.

Original shipping costs are generally non-refundable for change-of-mind returns.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

• your item is damaged;

• your item is faulty or defective;

• you received the wrong item; or

• your item does not match its description or is otherwise not as expected.

Please provide your order number and, where possible, photographs showing the issue so that we can assess the problem and determine the appropriate remedy.

Your rights under the Australian Consumer Law apply regardless of whether an item was purchased at full price, on sale or as part of a promotion.

Depending on the nature and severity of the problem, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.

We will assess the issue and provide the remedy required by law.

For eligible faulty or defective returns, we will cover reasonable return postage costs where required by the Australian Consumer Law.

HANDMADE ITEMS

Many of our products are handmade or hand-dyed. As a result, there may be slight variations in colour, appearance, texture or finish between individual items.

These natural variations are not considered faults where the product otherwise matches its description and is of acceptable quality.

However, handmade or hand-dyed products remain covered by the consumer guarantees under the Australian Consumer Law.

PERSONALISED AND CUSTOM ORDERS

Personalised, customised or made-to-order items are not eligible for change-of-mind returns because they have been made specifically for you.

This does not affect your rights under the Australian Consumer Law. If a personalised or custom item is faulty, defective, unsafe, not fit for its intended purpose or otherwise does not meet the consumer guarantees, you may still be entitled to a remedy.

EXCHANGES

We do not generally offer direct exchanges for change-of-mind purchases.

The quickest way to receive a different product is to return your eligible item in accordance with our change-of-mind return policy and place a new order for the item you would like.

This does not affect your rights under the Australian Consumer Law where a product is faulty or otherwise does not meet the consumer guarantees.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

For approved change-of-mind returns, refunds will generally be issued to the original payment method.

Please allow some additional time for your bank or payment provider to process and display the refund.

Where a refund is required under the Australian Consumer Law, we will provide the applicable remedy in accordance with those requirements.

QUESTIONS ABOUT RETURNS?

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: inspiredbymargot@outlook.com.au

SMS: 0409 399 102